We care about offering you value
We offer high-quality and comprehensive inbound and outbound services at variable pricing models suitable for businesses of all sizes.
From one of New York’s biggest transportation and logistics companies to a top-managed care organization, successful businesses trust us. You can rely on Roslin to handle your business carefully and securely. Our goal is to help you build your customer base, increase brand awareness, drive customer loyalty, and ultimately grow your business.
- Variable pricing model will match any budget, large or small
- Save up to 50% on payroll, taxes, vacation pay, recruiting, hiring, and managing staff with global outsourcing while doing business according to U.S. legislation
- State-of-the-art equipment and software
- Twilio and Amazon Web Services (AWS) guarantee outstanding security, uptime, and backup
- High-quality VOIP (Voice Over Internet Protocol) technology enables transmissions at the same speed as a traditional phone line with 100% clear and audible voice quality
- In-house private branch exchange (PBX) system for handling and routing inbound calls
- Commitment to reducing fixed costs with ongoing investment into other assets
- Multicultural, highly skilled, and deeply knowledgeable customer service team
- Our team speaks English, Russian, and other languages
- 95% of our agents have a college-level education with comprehensive knowledge of written and spoken English
- Agents receive regular training in customer service and sales negotiation
- Retaining talent is a priority. Approximately 85% of our agents stay with our company for 12 months or longer
- Variety of agent models: shared, blended, or dedicated agents for your business
- Outsource your entire customer service department or just certain functions to an adaptable team
- Agents in two locations, New York City and Eastern Europe, to meet changeable service demands and your company’s objectives
- Unique business services programs to meet your specific business goals
- Adaptable software solutions to suit just about any business process or industry protocol
- Agents trained for your specific business practices
- Select and train your team and approve their performance before your program goes live
- With more than 100 agent seats and over 10,000 square feet of real estate still available, we can scale our services to 500 seats within 45 days.
Security and data privacy
- Protecting clients, customers, and employees is our priority.
- Adapt securely to new technology
- Monitor risks and threats
- Comply with international regulations on data privacy
- Seek new ways to guarantee your security
- Dedicated support team with a separate manager for your business
- 24 / 7 / 365 client support
- Fully transparent, on-demand analysis and reporting
- Access to call management and tracking tools that will monitor conversations and evaluate and improve your team’s performance
We will work hard to be your business partner in all aspects of customer service. Want to know more? Click the button for more details.